Sensational Flowers

Great, prompt customer service when I needed to make a post-order change and absolutely beautiful flowers

Terrible customer support. My order was not delivered on the day it was supposed to be delivered, representatives Liza and Valentina could not give me a clear response about what is going on with my order and why it is been late. Representative Liza did not even wait until my answer and ended the chat before I even responded. I am very disappointed in the support I received, the representatives are very unprofessional and I think the only thing they know is how to apologize. In addition to that I am also disappointed at the order that was finally delivered - the flowers on the picture and in real life are two different types, i ordered roses and lisianthus, they delivered me 1 rose and the rest was cloves with lily, in addition it was delivered the next day. I am not going to pay a dollar for this and disputing my money through the bank.

Flowers were not received and no updates could be given. Eventually just cancelled the order.

Never shopping from Floom again. I live in SF, and I was so excited to send my newly engaged friends in Brooklyn a bouquet from a local shop. I placed my order on 1/13 with a promised delivery of 1/14. It’s now 1/16 and still no delivery. Funny how you’re asking for my review with no execution of your services. Terribly disappointing.

Easy to use, but never received a delivery confirmation email as promised!

I placed an order for a delivery and it wasn't delivered at all with no email or update or anything.

Same-day delivery failed. Moreover they just took the money and never delivered the flowers I've ordered

The person I sent the flowers to never received them. I can’t get in touch with the company. Left several messages and no response. I’m very disappointed.

I ordered next day delivery and they were delivered 2 days later than as requested with no updates. I reached out to customer service with no reply.