Dear Wei Yean, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We truly appreciate your honesty and bringing the delivery issue to our attention. We are so sorry to learn that there were delivery issues in this instance. I can see that our customer support team are currently in communication with the florist regarding this order and please rest assured that we are working hard to ensure a successful resolution of this issue for you. Our customer support team will be back in touch with you shortly but in the meantime, please email support@floom.com if there's anything else that you need in relation to this order. Warm regards, Floom Customer Support