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Customer Support

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We want you to have the best possible Floom experience - so any questions about our flowers, florists or Floom in general are welcomed with open arms.

For all customer services enquiries, please email hello@floom.com, and we will endeavor to get back to you within 24 hours. 

Equally, if you have questions about a live order or need to contact us urgently for anything else, you may also reach us on (+1) 646-968-0316 or talk to us in the chatbox in the bottom lefthand corner of your browser!

Contact email address: hello@floom.com

Contact telephone number: (+1) 646-968-0316

Why send flowers with Floom?

200Px Flower Eye

What you see is what you get

Love the bouquet on your screen? That’s exactly what our local florist will prepare freshly for your order… or your money back!
200Px Florist

Always unique, never generic

We only work with the most talented and unique artisans, and we’re passionate about supporting our skilled family of florists.
200Px Hands

Hand-delivered with care and attention

Each of our orders is professionally arranged, wrapped and safely delivered with a hand-written card… on the exact day that you need it.