Andrea's Flower Shop

The flowers appeared to be dead and weltered. Very disappointing as it was my sister’s 30th birthday. Please provide a refund.

After being a longtime employer of Floom, I was disappointed with my last experience and the lack of grace I was given with customer service.

Flowers were beautiful and a delight to the recipient.

beautiful flowers, arrived after the delivery window

I ordered a boquete to arrive the same day and it didn’t arrive within 2 days! Extremely frustrated, service is not good.

The flowers were supposed to arrive by 6PM, it arrived closer to midnight. the flowers were nothing like what was in the image. ordered the "Pretty in pink" which was predominantly pink roses. the bouquet delivered was almost all red with maybe 3 or 4 pink roses.

The flowers we very close as depicted in picture and beautiful. Customer service was excellent as I had a question.

The flowers I ordered based on the photograph were not the same as the flowers that were delivered. I orders white Parrot tulips and plain white and pink tulips were delivered instead. While the quality of the delivered flowers was good it was not as ordered. I was not informed in advance that any substitution would be required. When this error was pointed out a small discount was offered to me and is in the process of being done but this is not the point. I would have selected something else had I known the order would not be as pictured OR as described in my confirmation.

Delivery went to wrong address. It took me hours to get get someone in the phone. No one offered to send a new delivery immediately. And I was never compensated.

Flowers arrived wilted. Customer service was not helpful.

Flowers didn’t arrive on V-day, unfortunate. System stated that it arrived the next day, but still no flowers. Thankfully, girlfriend lives in doorman building so it’s logged into system if anything is received, but no flowers... Hope Floom refunds!

I paid for a delivery on a certain date. The service said it had been attempted but I did not find evidence of that on the door camera footage. I requested for re-delivery. I received an email notifying me that the bouquet was delivered but my friend (for whom the bouquet was intended) was home the entire day. She did not get a buzz at the door and did not receive the delivery.

Awful. I ordered on 2/13 for delivery on 2/14 and it arrived 2/15 at 7pm? Flowers looked depressed at that point. A truly terrible experience.

See pics for yourself. I've never been baited and switched so badly. They substituted those gorgeous pale pink flowers for some tacky looking hot pink and green daisy things I'd expect in a $5 bunch from 7eleven. They offered a 40% discount even though the website says you get the bouquet you ordered or your money back. So this is the worst of many flower delivery businesses I've ordered from. Never again.

Ordering was easy. Delivery was on time. The flowers were gorgeous!

Very easy to use website! Needed to order flowers in a rush and needed them delivered on Sunday and Floom was great!