Ode a la ROSE- LA

At this day my flowers have not arrived, nor i got a reimbursement. Its the first time i used Floom and i would never recommend it.

They charged my card and never delivered the flowers. Haven’t responded to my DM or emails

Never received the flowers. Unable to track down or provide sufficient explanation

The delivery was TWO days late and the flowers did not look anything like the ones shown on the website!!! Bad experience!

the flowers that i ordered doesn't look like to photo in the website!!!!!! and it impressed me with my friend the flowers look different and it didn’t came with a faze !! this is the last time i’ll order from your website

Flowers were never delivered and I can’t get a hold of anyone. I’ve called, emailed and chatted.

Love the concept and platform, but my recent premium order experience (upping the cost for the highest tier of most flowers, and freshest), went very poorly. I spent over $200 for a birthday bouquet that showed up looking like a small, $50 bouquet. Extremely unhappy with what felt like a huge waste of money. Flowers also appeared wilted and/or worn, like they'd been in the delivery truck all day.

The flowers my friend received had 1/3 the amount of flowers shown in the photo when I purchased them. I paid for the deluxe and it looked worse than a bouquet of old flowers I could have gotten from Safeway. I emailed with a photo to your support team and got no response. I called your number twice over the next couple of days and finally got an answer. They told me they would get back to me about a refund within 24 hours and now it’s almost a full week later and zero response. So after an email, a voicemail, and a phone conversation, I have not gotten any sufficient support from your team. I’m really disappointed with this entire experience.

My order was not delivered on the day it was supposed to be, for a viewing. I asked what went wrong, and they said they would look into it. I followed up and was told it was delivered at 11:30 the next day. No apology or explanation, but I thought at least it’s there for the funeral. Come to find out from the family, they never saw the flowers. I have no idea if they actually made it. And still nobody from the company apologized or explained why it was a day late. I’ve used the service before and had a better experience but this was kind of weird and a bummer.

Flowers never delivered. I reached out twice in the past two days and still haven’t heard what happened.

Worst experience ever No delivery and when I ask for refund no answer…

Very frustrating experience - I ordered flowers for a memorial, to be delivered the following day - I received no communication that the arrangement was delayed and then I had to call/text multiple times to get any response. Ultimately, they were unable to fulfill the order and refunded it - but it was a real let down.

The arrangement delivered by Floom looked nothing like the arrangement in the pictures. Ordered the mid-sized arrangement, and received very small arrangement. Vase was nothing like the picture. Pricing was the same or higher than I could have paid at a higher-end Los Angeles establishment for a much less attractive flower arrangement.