At Floom, we only work with florists who take the utmost care in preparing your bouquets. 

If in exceptional circumstances you are unhappy with the standard of your bouquet, please direct all complaints to Floom’s customer service. We will do our best to respond within 24 hours and resolve the situation. 

  • If the complaint is due to substandard or incorrect flowers, we will require photographic evidence to support the claim. Our customer service team will then assess the claim and get back to you within 24 hours. 
  • Please note that any refund issued will take approximately seven working days after issue to enter your account.

Due to the perishable nature of the items we sell, we do not accept returns. All orders are final, we do not accept cancellations.

To get in touch with the Floom team regarding returns and refunds please see below.

Email contact: hello@floom.com

Telephone contact: +442080687498