Shop
Occasion
Same day delivery
Want to sell on Floom?
Shop
Occasion
Same day delivery
Want to sell on Floom?
Need help?
Call us on:+44 (0) 20 8068 7498
I ordered flowers for my girlfriend the day before S. Valentines. Flowers and delivery were fine, it's a shame that the romantic message I wrote wasn't delivered. Instead, the bunch came with a blank card
Tommaso
3 months ago
Dear Tommaso,
Thank you for sharing your feedback with us.
We’re glad to hear that you were satisfied with the flowers and delivery, but we sincerely apologize for the oversight regarding your romantic message. We understand how important these sentiments are, especially on a special day like Valentine's.
Your comments will help us improve our service moving forward. We would love the opportunity to make it right for you in the future.
Warm wishes,
Floom Team
Floom
3 months ago
Thanks for the opportunity of the next day delivery. It would be great to have a photo of a bouquet from the florist when it’s ready - given the flowers are replaced based on the season and the bouquet was quite different from the picture. Also, the bouquet was delivered to a neighbor, but there was no note about it. So we were confused and the addressee needed to look for the bouquet around, guessing where it can be.
Tatiana
6 months ago
Dear Tatiana,
Thank you for taking the time to leave us a review and provide feedback. These are highly appreciated.
We are sorry to hear about the confusion caused by the delivery. On the order, there was a note to leave the order in a safe place, and our partner florist considered it safer to leave the flowers with a neighbour. Of course, they should have advised you about this so you could be informed.
We have chased this further on our end to make sure that further situations like this will be avoided.
We hope that your recipient enjoys the flowers!
We would love to have you back and to make things right for you.
Warm wishes,
Floom Team
Floom
6 months ago
Best way to get beautiful flowers at short notice!
Jarrai
8 months ago
I have ordered flowers from another part otf the world, and the process was smooth. I am not sure about quality of delivery and product, but have not heared any complaints :) Thank You!
Javid
8 months ago
Good service and lovely product. My friend said they were the most beautiful flowers she had ever been given so I am a happy customer
Claire
a year ago
I have used Floom for a couple years now. They are an aggregator- the flowers you order will be coming from a florist near your delivery point. That said, the Floom website does a good job of showing you what the flowers will look like, and the standardized approach allows you to compare different bouquets and prices effectively. I have only ever had one disappointing bouquet delivered (which appeared to have been picked by the roadside by the driver and then slept on). Floom reviewed the pictures I sent them and then gave me a full refund with apologies. It happens....
Brent
a year ago
Velvet Rose Candle
4.3
Product options
Product information
Description
VELVET ROSE AND OUD Simply the scent of the darkest Damask Rose combined with rice Oud, pure luxury in a fragrance.
I ordered flowers for my girlfriend the day before S. Valentines. Flowers and delivery were fine, it's a shame that the romantic message I wrote wasn't delivered. Instead, the bunch came with a blank card
Tommaso
3 months ago
Dear Tommaso,
Thank you for sharing your feedback with us.
We’re glad to hear that you were satisfied with the flowers and delivery, but we sincerely apologize for the oversight regarding your romantic message. We understand how important these sentiments are, especially on a special day like Valentine's.
Your comments will help us improve our service moving forward. We would love the opportunity to make it right for you in the future.
Warm wishes,
Floom Team
Floom
3 months ago
Thanks for the opportunity of the next day delivery. It would be great to have a photo of a bouquet from the florist when it’s ready - given the flowers are replaced based on the season and the bouquet was quite different from the picture. Also, the bouquet was delivered to a neighbor, but there was no note about it. So we were confused and the addressee needed to look for the bouquet around, guessing where it can be.
Tatiana
6 months ago
Dear Tatiana,
Thank you for taking the time to leave us a review and provide feedback. These are highly appreciated.
We are sorry to hear about the confusion caused by the delivery. On the order, there was a note to leave the order in a safe place, and our partner florist considered it safer to leave the flowers with a neighbour. Of course, they should have advised you about this so you could be informed.
We have chased this further on our end to make sure that further situations like this will be avoided.
We hope that your recipient enjoys the flowers!
We would love to have you back and to make things right for you.
Warm wishes,
Floom Team
Floom
6 months ago
Best way to get beautiful flowers at short notice!
Jarrai
8 months ago
I have ordered flowers from another part otf the world, and the process was smooth. I am not sure about quality of delivery and product, but have not heared any complaints :) Thank You!
Javid
8 months ago
Good service and lovely product. My friend said they were the most beautiful flowers she had ever been given so I am a happy customer
Claire
a year ago
I have used Floom for a couple years now. They are an aggregator- the flowers you order will be coming from a florist near your delivery point. That said, the Floom website does a good job of showing you what the flowers will look like, and the standardized approach allows you to compare different bouquets and prices effectively. I have only ever had one disappointing bouquet delivered (which appeared to have been picked by the roadside by the driver and then slept on). Floom reviewed the pictures I sent them and then gave me a full refund with apologies. It happens....
Brent
a year ago
