First time ordering from floom and will be my very last. At first, they didn't deliver on the date I placed for same-day delivery, I placed the order around 11 am. I feel as if my day was wasted as I kept looking at my messages to see if they were sent or not, after 6 pm I rang customer service and they said to wait a bit longer but nothing. The next day I rang and someone said they will send out the flowers which did get sent out but the flowers were completely different. So I rang and they said they will offer a refund once they pick up the flowers. but the problem was I sent these flowers to someone who suffers from severe depression and who lost both parents in 2020 and 2021 so that was the last thing I was going to do. They agreed to a 15% refund which I still wasn't happy about the run around I just didn't need it and completely ruin the whole experience and was not worth the hassle. I just wished they got it right the first time so I didn't have to do all the chasing. All that time-wasting I just didn't need! plus you can see in the picture the discolouration on the small roses kinda wilting, which was not worth it. That was taken on the day the flowers were received

Ema

3 years ago

My delivery was meant to be delivered on Friday- and status says it’s still with florist. I spoke with someone at customer service, but no one has gotten back to me. Please send me an update as soon as possible. Thank you

Alice

3 years ago

Hi Alice I'm so sorry your order did not arrive in time, please accept my apologies for the disappointment this has caused you. I can see our customer support team is working now with our partner florist to to resolve this for you and will reach out via email.

Floom

3 years ago

Ordered these flowers for a birthday for Sunday. Was notified on Sunday at 5:30pm that these would not be delivered and would be the next day. Received no further notification (despite my money being taken) and these ultimately weren’t delivered. Extremely disappointed.

Rajiv

4 years ago

Thanks for your feedback Rajiv. We're sorry to have let you down so last minute - we hope we can make those extra stars up to you on a future order!

Floom

4 years ago

Most beautiful arrangements ever, the service was great and customer service julie was lovely.

Kaajal

3 years ago

Avalanche of Love

By Sweet Flowers East

Clean your vase to prevent bacteria.

Fill 2/3 of vase with water.

Remove any leaves under water to prevent bacteria.

Cut 2-3cm off each stem every few days.

Change water when it becomes discoloured and top it up when needed.

Keep flowers away from draughts, direct sunlight and ripening fruit.

Remove wilting flowers to prevent from mould (Botrytis).

Quick and reliable service. Was informed of delay and refunded for the express delivery

Sava

a year ago

Mother day flowers did not arrive even though they have sent email confirming delivery Do not use this company shocking service

Westley

2 years ago

Floom

2 years ago

No communication or update on undelivered item missed scheduled delivery date

Samson

2 years ago

Disappointing flowers not the same Shown on website. Over priced.

Lizzie

2 years ago

First time ordering from floom and will be my very last. At first, they didn't deliver on the date I placed for same-day delivery, I placed the order around 11 am. I feel as if my day was wasted as I kept looking at my messages to see if they were sent or not, after 6 pm I rang customer service and they said to wait a bit longer but nothing. The next day I rang and someone said they will send out the flowers which did get sent out but the flowers were completely different. So I rang and they said they will offer a refund once they pick up the flowers. but the problem was I sent these flowers to someone who suffers from severe depression and who lost both parents in 2020 and 2021 so that was the last thing I was going to do. They agreed to a 15% refund which I still wasn't happy about the run around I just didn't need it and completely ruin the whole experience and was not worth the hassle. I just wished they got it right the first time so I didn't have to do all the chasing. All that time-wasting I just didn't need! plus you can see in the picture the discolouration on the small roses kinda wilting, which was not worth it. That was taken on the day the flowers were received

Ema

3 years ago

My delivery was meant to be delivered on Friday- and status says it’s still with florist. I spoke with someone at customer service, but no one has gotten back to me. Please send me an update as soon as possible. Thank you

Alice

3 years ago

Floom

3 years ago

Ordered these flowers for a birthday for Sunday. Was notified on Sunday at 5:30pm that these would not be delivered and would be the next day. Received no further notification (despite my money being taken) and these ultimately weren’t delivered. Extremely disappointed.

Rajiv

4 years ago

Thanks for your feedback Rajiv. We're sorry to have let you down so last minute - we hope we can make those extra stars up to you on a future order!

Floom

4 years ago