Unable to cancel order 15 minutes after ordering it.

James

•

5 days ago

Thanks for bringing this to our attention — we’re really sorry for the frustration you experienced. We understand how important flexibility is, and we regret that you weren’t able to cancel your order shortly after placing it. Our system begins processing orders very quickly to ensure fast fulfillment, which can sometimes limit the cancellation window. That said, this experience clearly missed the mark, and we apologize for that. Your feedback helps us improve, and we appreciate you taking the time to share it.

Floom

3 days ago

I was anxious ordering from the U.S. but the site was very user-friendly, and the order was perfect.

Marj

•

3 months ago

You advertise 6pm delivery. It arrived at 8.10

Stephen

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3 months ago

Thank you for sharing your feedback, and we’re truly sorry your order arrived later than our advertised 6pm delivery time Stephen. We understand how frustrating delays can be and we sincerely apologise for the inconvenience caused. We are reviewing what happened with your delivery to ensure this doesn’t happen again. Your time is important to us, and we appreciate you bringing this to our attention so we can improve our service.

Floom

3 months ago

I ordered the flowers at short notice, they arrived on time and were beautiful and beautifully presented. There were no problems with ordering from Australia for a local London delivery.

Annie

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8 months ago

The flowers are great. I just wish the "10:00-18:00" delivery actually happened in that time frame, not later. In fact, I ordered 2 days in advance, so having the delivery earlier in the day would be nice. On the other hand, I understand 8 of March is a very busy day.

Dmitry

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a year ago

I'm a big fan of Floom. Great choice of florists and same day delivery if you need it. This time I was disappointed as I went to see the recipient the next day and the colour scheme I'd selected (all green and white named "elegance" in the bouquet description) was not followed and the effect was much less beautiful in execution than it had been in the photo I'd picked.

Linda

•

a year ago

good servi e

toto

•

a year ago

Everything was done in the best way possible!

Salvatore

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a year ago

I ordered flowers for the hotel Reception. The courier didn't even call the person to inform him that the flowers were left for him, so the flowers have been standing uncollected for the second day.. I had to call and look for them myself.. Not a good experience...

Kristina

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a year ago

Thank you for taking the time to review Floom! We understand your concerns regarding the delivery process and would like to provide some clarification on our procedures here in the UK. Our partner florists do not typically call recipients unless there are issues at the time of delivery. As your order was for a hotel reception with instructions to "Leave at reception," the delivery was completed as per your specified instructions. In such cases, the duty of care transfers to the reception team upon their acceptance of the delivery for a guest at their establishment.  We apologize if this process did not meet your expectations. Your feedback is invaluable, and we will consider ways to enhance our communication for similar situations in the future. We apologise for any inconvenience caused. Customer Support Team Floom

Floom

a year ago