Hi Angelos, Thank you for your feedback. Our partner florist did deliver the flowers in a safe place as you requested, you were then informed of this via email and provided proof of delivery. You requested us to inform the recipient on your behalf, which is not our usual practice however this was completed also. Your recipient informed us that they no longer live at the address as they had recently moved. We appreciate that this is not ideal however our partner florist did fulfil their end of the transaction. If you have any additional questions, please feel free to contact us in the email thread. Thanks, Floom customer service team!

Hello! Thank you for leaving a review of your Floom experience. We are truly disappointed to learn the flowers received have been less than 100% perfection for your recipient. Our partner florists use high quality stems for all arrangements, so we are naturally as disappointed to read this was not the case for your order. All flower arrangements are sent to a minimum of 1 week past delivery date, external factors could prevent freshness for example extreme heat or cold temperatures in transit and care once delivered. We would have loved to take a further look into the issues highlighted here, we cannot see any communications received after delivery for any of the concerns raised here, so we could pass to our partner florist to investigate further especially for a quality related issue. Any concerns or complaints for quality must be raised to us within 3 days of a bouquet delivery to ensure we can resolve promptly for all Floom customers. Best wishes, Floom team