We’re very sorry to hear about your experience and the disappointment caused by the cancellation of your order Jackie. We completely understand how frustrating it must have been to receive this news so late, especially when it was for a special birthday gift and left you without time to make other arrangements. While “unforeseen circumstances” can sometimes occur, we appreciate that this explanation felt insufficient and did not provide the clarity or support you deserved. Your feedback is important, and we will be reviewing this situation internally to ensure we work with reliable florists and improve our communication when issues arise. Our Customer Service team has sent you an email so we can discuss this further and explore how we can make it right. Please check your inbox (and spam/junk folder, just in case).