Shop > Flowers > Lady Flora > Soft Pastels
3.4
14 reviews
5
4
3
2
1
SCAM COMPANY. You've taken my money but no flowers delivered. Tried contacting but no response, I'm absolutely furious you've done this. Its been days...
Tamar
•2 months ago
Hi Tamar,
We’re truly sorry to hear about your experience and the inconvenience caused. We understand how disappointing it must have been not to receive your flowers as expected.
Please be assured that a full refund has already been issued to your account. It may take a few business days for the funds to appear.
We sincerely apologize for the delay in communication and for not meeting your expectations on this occasion. Your feedback is important to us, and we will be reviewing our processes to ensure this does not happen again.
If you have any further questions or concerns, please don’t hesitate to reach out to us directly at support@floom.com.
Floom
2 months ago
Appalling! Spent a lot of money for a same day delivery of flowers. No flowers arrived. 5 days later. Still no flowers and no requested refund. No response to emails either. Do not use these scammers!!
Claire
•a year ago
Dear Claire,
Thank you for sharing your experience with us.
I sincerely apologize for the inconvenience you've faced regarding your order and the lack of communication from our side. This is certainly not reflective of our customer service standards. We strive to handle each order with care, and it's disappointing to hear that we fell short in your case.
We appreciate your feedback and are really sorry again that we missed the mark with your order.
Warm wishes,
Floom Team
Floom
a year ago
The blooms are beautiful
Ann
•2 years ago
Floral no show with no back up in as per their reputation. So birthday flowers ordered for a friend which was confirmed as being out for delivery at 9.20am was cancelled and refunded an hour later via email with no alternatives provided. AVOID!
Bea
•2 years ago
Hi Bea,
I apologize for the inconvenience surrounding this order.
Unfortunately the order was cancelled because the florist did not have the stock to complete the arrangement. Stock issues tend to impact all florists in a particular area, so providing an alternative option when we were given little notice would have been quite difficult. While we did ask our florist to deliver the next day, they were not certain they would have the correct stems in stock by that point, so we determined the best course of action would be to issue a full refund.
That said, I am terribly sorry for the disappointment it would love to rectify the matter further. If you could email our team at support@floom.com, we'd be happy to discuss the matter further.
Floom
2 years ago
Nice flowers, on time delivery, slightly misleading as I thought the Vase was included with the flowers.
Tom
•3 years ago
Hi Tom,
Thank you so much for taking the time to leave your feedback about Floom! We are so grateful for your honest and detailed review and will do better in the future to communicate what exactly is included in the arrangement. Generally you can look at the product description to see this detail.
Best wishes,
The Floom Team
Floom
3 years ago
Didn’t arrive on the day they were scheduled had to chase them
Thomas
•3 years ago
Hi there
Thanks for taking the time to leave us a review, your feedback is very welcome, I'm so sorry your flowers arrived late, this was due to circumstances beyond the florists control but I totally understand this does not make up for the disappointment , If you feel able to give us another chance in the future please use the discount code supplied when you contacted our support team.
Floom
3 years ago
Great service!
Kids
•5 years ago
Thanks for your 5* review!
Floom
5 years ago
Efficient and quick, lovely flowers.
David
•4 years ago
Floom delivered within a day of delivery to my teammate’s home, with fresh beautiful flowers! So easy and smooth, and brightened her day. Thank you!
Eunu
•4 years ago
Flowers as described, fresh and pretty.
Helen
•4 years ago
Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
Soft Pastels
By Lady Flora
3.4
Product options
Clean your vase to prevent bacteria.
Fill 2/3 of vase with water.
Remove any leaves under water to prevent bacteria.
Cut 2-3cm off each stem every few days.
Change water when it becomes discoloured and top it up when needed.
Keep flowers away from draughts, direct sunlight and ripening fruit.
Remove wilting flowers to prevent from mould (Botrytis).
3.4
14 reviews
5
4
3
2
1
SCAM COMPANY. You've taken my money but no flowers delivered. Tried contacting but no response, I'm absolutely furious you've done this. Its been days...
Tamar
•2 months ago
Hi Tamar,
We’re truly sorry to hear about your experience and the inconvenience caused. We understand how disappointing it must have been not to receive your flowers as expected.
Please be assured that a full refund has already been issued to your account. It may take a few business days for the funds to appear.
We sincerely apologize for the delay in communication and for not meeting your expectations on this occasion. Your feedback is important to us, and we will be reviewing our processes to ensure this does not happen again.
If you have any further questions or concerns, please don’t hesitate to reach out to us directly at support@floom.com.
Floom
2 months ago
Appalling! Spent a lot of money for a same day delivery of flowers. No flowers arrived. 5 days later. Still no flowers and no requested refund. No response to emails either. Do not use these scammers!!
Claire
•a year ago
Dear Claire,
Thank you for sharing your experience with us.
I sincerely apologize for the inconvenience you've faced regarding your order and the lack of communication from our side. This is certainly not reflective of our customer service standards. We strive to handle each order with care, and it's disappointing to hear that we fell short in your case.
We appreciate your feedback and are really sorry again that we missed the mark with your order.
Warm wishes,
Floom Team
Floom
a year ago
The blooms are beautiful
Ann
•2 years ago
Floral no show with no back up in as per their reputation. So birthday flowers ordered for a friend which was confirmed as being out for delivery at 9.20am was cancelled and refunded an hour later via email with no alternatives provided. AVOID!
Bea
•2 years ago
Hi Bea,
I apologize for the inconvenience surrounding this order.
Unfortunately the order was cancelled because the florist did not have the stock to complete the arrangement. Stock issues tend to impact all florists in a particular area, so providing an alternative option when we were given little notice would have been quite difficult. While we did ask our florist to deliver the next day, they were not certain they would have the correct stems in stock by that point, so we determined the best course of action would be to issue a full refund.
That said, I am terribly sorry for the disappointment it would love to rectify the matter further. If you could email our team at support@floom.com, we'd be happy to discuss the matter further.
Floom
2 years ago
Nice flowers, on time delivery, slightly misleading as I thought the Vase was included with the flowers.
Tom
•3 years ago
Hi Tom,
Thank you so much for taking the time to leave your feedback about Floom! We are so grateful for your honest and detailed review and will do better in the future to communicate what exactly is included in the arrangement. Generally you can look at the product description to see this detail.
Best wishes,
The Floom Team
Floom
3 years ago
Didn’t arrive on the day they were scheduled had to chase them
Thomas
•3 years ago
Hi there
Thanks for taking the time to leave us a review, your feedback is very welcome, I'm so sorry your flowers arrived late, this was due to circumstances beyond the florists control but I totally understand this does not make up for the disappointment , If you feel able to give us another chance in the future please use the discount code supplied when you contacted our support team.
Floom
3 years ago
Great service!
Kids
•5 years ago
Thanks for your 5* review!
Floom
5 years ago
Efficient and quick, lovely flowers.
David
•4 years ago
Floom delivered within a day of delivery to my teammate’s home, with fresh beautiful flowers! So easy and smooth, and brightened her day. Thank you!
Eunu
•4 years ago
Flowers as described, fresh and pretty.
Helen
•4 years ago
