Delivery on the specified day but after 18:00

Yosuke

•

a month ago

Thank you for sharing your feedback with us. We’re sorry to hear that your delivery arrived later in the day than you expected. We understand how important timely delivery is, and we regret any inconvenience this may have caused. While our delivery schedule can sometimes extend into the evening due to route planning and unforeseen delays, we’ll review this situation to see how we can improve our processes and better meet your expectations in the future. We have sent you an email to further investigate the matter and gather more details so we can address your concerns promptly. We truly value your business and appreciate your patience. If you have any further questions or need assistance, please feel free to reply to our email or contact our customer service team at support@floom.com

Floom

a month ago

Flowers smelt of fish and not given me a refund

Poppy

•

2 months ago

I’m very sorry to hear about your experience — flowers should never arrive with an unpleasant smell, and I completely understand how disappointing this must have been. I wanted to let you know that we’ve already issued a 25% refund to your original payment method. In addition, our partner florist has requested a photo of the flowers you received so they can investigate what went wrong and ensure this doesn’t happen again. When you have a moment, please send us a picture and we’ll be happy to follow up right away. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.

Floom

2 months ago

Great service and very pretty flowers.

Olga

•

3 months ago

Nice ! Cute flowers !

Katharina

•

4 months ago

Lovely selection - easy to browse and delivered on time!

Mia

•

4 months ago

Beautiful flowers; delivered on time.

Caren

•

5 months ago

Super easy to book the delivery, very fast, and great quality! I order from Paris for next day delivery and it was perfect.

Marcela

•

6 months ago

I ordered from Australia & it all went through without a problem

c

•

7 months ago

The service was very convenient so I really can't fault it for that. The downside was the fact the flowers delivered weren't what I ordered. Clapham Flowers called to inform me and given the fact I had promised flowers, I was kinda stuck with what they had available. I ordered tulips and peonies were delivered. Thankfully the gesture was enough, but overall I may do it in person next time, or call a flower shop directly to ensure what arrives is what I ordered.

Tino

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8 months ago