I chose Floom as I wanted flowers delivered for my wife’s 70th birthday which was on 1st January. Floom website was one of the few companies that had an option for delivery on New Years Day. I contacted them a couple of days before to check and they informed me unfortunately this was incorrect and they don’t deliver on New Years Day. They did arrange for the day before and were helpful with that but I think they need to update the website as this was the main reason for choosing Floom.

Steve

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10 days ago

Thank you for choosing Floom for such a special occasion as your wife’s 70th birthday, and for sharing your experience with us. We’re truly sorry for the confusion about New Year’s Day delivery. We understand how important that date was to you, and we regret that our website information was misleading. Your feedback is very helpful, and we’ll make sure our delivery options are updated so this doesn’t happen again. We’re glad our team could arrange delivery the day before and assist you with the change, but we appreciate that it wasn’t your original plan. Thank you for your understanding, and we hope we can make your next experience with us perfect.

Floom

10 days ago

Very happy with my first experience with Floom. Excellent communication and the flowers looked beautiful. Delivered with no problems. Would happily use again.

Jacqueline

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2 months ago

F for Flower is absolutely wonderful! Their arrangements are always stunning, fresh, and beautifully presented. The attention to detail and creativity really make each bouquet feel special. The team is friendly, professional, and always goes the extra mile to make sure everything is perfect. Highly recommend for anyone looking for elegant flowers in London! 🌸

Megan

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3 months ago

🌸 5 Stars – Absolutely Stunning Flowers & Exceptional Service! 🌸 The service was just as amazing — professional, friendly, and reliable from start to finish. Delivery was right on time, and the presentation was perfect. Whether it’s for a special occasion or just to brighten someone’s day, F FOR FLOWER truly delivers luxury and elegance in every petal.

Alex

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3 months ago

The flowers were beautiful however they did not arrive on time despite paying extra for delivery on the expected day and the glass vase was broken when I picked up the flowers. Unfortunate.

Naomi

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3 months ago

Thank you for letting us know about your recent order. I’m really sorry the flowers didn’t arrive on time, especially after you paid extra for delivery on the expected day — and that the vase was broken when you received them. That’s definitely not the experience we want for our customers. We’d love to make it right for you. Please let us know if you’d prefer a replacement vase or a partial refund, and we’ll arrange it straight away. Thanks again for your feedback — it helps us improve and make sure this doesn’t happen again. We hope we can brighten your day again soon.

Floom

2 months ago

Thank you. I was called to make a different selection as my original choice was not available. this call assumed I knew what the new choices looked like. I don't know how this could be improveds. Maybe byending images via WhatsApp before calling???

Jacqueline

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3 months ago

Thank you so much for taking the time to share your experience with us. I’m sorry your original choice wasn’t available, and I completely understand how tricky it can be to choose a replacement without seeing what the options look like. Your idea of sending images via WhatsApp before calling is a fantastic suggestion! It would definitely make the process easier and more transparent, and I’ll be passing this along to our team so we can look into making it part of our service. We really appreciate your feedback — it helps us improve and make sure future experiences are smoother and more enjoyable for you and all our customers. Thanks again, and we hope to serve you better next time.

Floom

2 months ago