Dear Bren and Benti, Thank you so much for taking the time to share your feedback on Floom. We genuinely appreciate your openness and honesty about your recent experience with us. Your input is truly valuable in helping us improve our services. We apologize for the disappointment caused by the flowers that were never delivered. This was due to our partner florist not having all the stems needed for the delivery. This is certainly not the kind of experience we want our customers to have, and we understand how frustrating it must have been for you. Once again, thank you for sharing your experience with us. We truly value your feedback and are committed to ensuring that situations like these are promptly addressed and resolved. Please let us know how we can make things better for you. Best regards, The Floom Customer Support Team