We only work with florists who take the utmost care in preparing your bouquets. 

If in exceptional circumstances you are unhappy with the standard of your bouquet, please direct all complaints to Floom’s customer service. We will do our best to respond within 24 hours and resolve the situation. 

  • If the complaint is due to substandard flowers, we will require photographic evidence to support the claim. 
  • Please note that any refund issued will take approximately seven working days to enter your account

Due to the perishable nature of the items we sell, we do not accept returns. All orders are final, we do not accept cancellations.